Frequently Asked Questions (FAQ) – Rues Hair

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Frequently Asked Questions (FAQ)

 What are clip in hair extensions?

Clip in hair extensions are hair extensions that are made with clips. Rues Hair clip in hair extensions are made from 100% real human hair (called "remy" hair). We do not carry any other type of extensions.

Are Rues Hair extensions made from real human hair?

Yes. 100% real human hair. Ethically sourced.

How many shades does Rues Hair extensions carry?

At the moment, only 11 shades. Check out our 120G or 160G collections to see which shade suits you best!

Can I curl my Rues Hair extensions with a curling or flat iron?

Yes, you can use heat on Rues Hair extensions, because they are made out of real human hair. This means you can do what you want with it just like how you'd style your own hair.

How long are Rues Hair extensions?

Rues Hair extensions are 22 inches long. 

How long does it take to ship to my state?

It takes 1-3 days of processing after placing your order. Free standard shipping takes anywhere from 3 to 6 business days for orders being shipped to anywhere in the US. International shipping may take 6 to 10 business days. Please check out our Shipping page for more information. 

How long does it take to ship to my country?

It takes 1-3 days of processing after placing your order. Free standard shipping takes anywhere from 6 to 10 business days to get your country. We ship out of Florida, USA. Please allow up to 10 business days to get your item with free standard shipping. Check out our Shipping page for more information on international orders.

How do I know what shade matches my hair?

You can always email us at hello@rueshair.com and send us a photo of your currently hair color in NATURAL lighting. Feel free to also shoot us a DM on Instagram @rues.hair (dot between rues and hair). We will get back to you within 24 hours to let you know what we think is the best match for you!

Can I return my Rues Hair extensions after 60 days?

We only allow a timeline of 60 days to return or exchange your purchase. We think it's a good amount of time to decide if you like your Rusies or not! Please go to our Returns and Exchanges page for more information on how to initiate a return or exchange within 60 days.

How can I initiate a return or an exchange?

Before initiating a return or exchange, please go to our Returns and Exchanges page to see the step by step process on how to do that. Reminder: we do not allow any returns or exchanges if the security void seal has been tampered with. 

 

More Frequently Asked Questions:

How can I use hair extensions for wedding updos?

Can I wear hair extensions on my short hair?

How do I put in hair extensions for very thin hair?

Where can I buy hair extensions?

What is Remy hair?